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Terms & Conditions / Privacy Policy


1. Currency

All prices on this site are quoted in pounds sterling ( or GBP). Payment will be made in pounds sterling and your credit card provider will automatically make the exchange for you, billing you in your own currency.

2. Online Payments

We accept payment via all major credit and debit cards, through a secure server. The confirmation email you receive will also be your official receipt. The security of our customers is paramount and the website is both secure and follows all guidelines on this issue.

3. Duties and Local Taxes

Customers in countries other than the UK, should local taxes or duties be due, will receive a separate invoice from the carrier. Purchasers are responsible for any duties and/or taxes levied at the point of entry of the destination country.

4. Shipping/Carriage

We use Royal Mail for post in the UK and an airmail option for any other country. You should allow up to 5 working days before despatch and then an appropriate time for the parcels to be delivered to your destination. For parcels travelling to other countries please note this can take several weeks. We do however pride ourselves that our service is second to none and usually achieve very fast turnaround times for orders.

Please note - we charge no postage or shipping on orders over 9 in value - any smaller orders under that value have a postage cost of 1.50

5. Damage in Transit, Returns and Refunds

If you do receive damaged goods, please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. Please contact us immediately so we can rectify the situation for you and organise a return of the damaged item.If you receive goods in damaged condition, that you deem as of unmerchantable quality, you must notify us by e-mail, post or telephone, within seven days of receipt of the goods. Refunds will be made by the same method as that used for the original purchase.

6. Returns for Cancellations and Unwanted Items

If you change your mind about any items you have ordered from us, please notify us within 7 days of receipt and return the goods for a full refund. In this event we will not normally refund your return postage and again a refund can only be made by the same method as that used for the original purchase.

7. Goods not Available for Shipment

Although we endeavour to keep reasonable stock of all of our products, it may be possible for some goods not to be in stock at the time you place your order. In the event that we cannot ship your goods within two working days of receipt of your order, we will contact you by email to advise you of the situation and ask whether we should proceed with the transaction.

8. Confidentiality

We undertake to exercise all reasonable precautions to keep information supplied by customers strictly confidential. Any other information supplied to us may be stored on our computer system for our convenience, but will never be supplied to any outside agency.

9. Complaints

We endeavour to provide the highest level of customer service. If something should go wrong please don't hesitate to contact sales@joannasheen.com. We welcome your comments as it enables us to continually improve our service. We will reply to you within 5 working days, normally with an immediate resolution. If the problem cannot be resolved immediately we will keep you informed of the steps we are taking to put the matter right.

10. Customer Service and Other Correspondence

Should you wish contact us for any reason please send e-mails to sales@joannasheen.com or post to Joanna Sheen Ltd., Victoria Farm, Stokeinteignhead, Newton Abbot, Devon, TQ12 4QH.
Our telephone number is (+44) 01626 872405. The telephone line is manned five days a week, Monday to Friday from 9:30am to 4:00pm

11. Statutory Rights

Our terms and conditions in no way affect your statutory rights as a consumer

12. Applicable Law and Courts Of Jurisdiction

All transactions undertaken through this web site are governed by English Law and any legal actions arising out of such transactions shall be subject to English Legal processes and under the jurisdiction of English Courts.

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